Our Return Policy

We accept returns within 7 days for defective or damaged products. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Returns must be initiated within 10 days of the purchase date.

For any damaged or faulty items, please contact our team to arrange a return or exchange.

Our Return Policy.

At Scentsaffections, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

🔄 Returns

Eligibility:

  • Returns must be initiated within 10 days of receiving your order.

  • Items must be unused, unwashed, and returned in original packaging with all tags intact.

  • Certain products such as personal care items, custom-made products, or gift cards are non-returnable. Please refer to product details for specific eligibility.

How to Return:

  1. Email us at scentsaffections502@gmail.com with your order number and reason for return.

  2. Our team will send you a Return Merchandise Authorization (RMA) and return instructions.

  3. Include the RMA number and proof of purchase in your return package.

Return Shipping:

  • Customers are responsible for return shipping costs.

  • Use a trackable courier as we cannot guarantee receipt without tracking.

Refunds:

  • Once received and inspected, we’ll notify you of the approval status.

  • If approved, your refund will be processed within 10 business days to your original payment method.

  • Please allow extra time for your bank or card provider to post the refund.

🔁 Exchanges

Eligibility:

  • Exchanges are allowed for defective, damaged, or incorrect items, or if you need a different size or variant.

  • Requests must be made within 10 days of receipt.

How to Exchange:

  1. Contact us at scentsaffections502@gmail.com with your order number and exchange reason.

  2. Our team will issue an Exchange Merchandise Authorization (EMA) with instructions.

  3. Include the EMA number and proof of purchase when returning the item.

Exchange Shipping:

  • You pay for return shipping, and we’ll cover the cost of sending the replacement item.

  • Use a trackable shipping service to avoid any issues.

🚫 Non-Returnable Items

  • Gift cards

  • Downloadable products

  • Certain health or personal care items (as listed on the product page)

📩 Need Help?

If you have questions about returns or exchanges, feel free to reach out to us at:
Email: scentsaffections502@gmail.com